The wife going shopping at 6pm, which is the busiest time -- are you kidding me??
By teh way, according to Randy (a former chef), it's the OWNERS who make the final decision of where to buy food. The frozen food was probably what the owner wnated to buy. Nothing in teh place was fresh and all the things that they had to work with were poor. Randy said when he saw mismatched dishes and cheap glasses, he knew the owner was more concerned about cutting corners than making it work.