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Author Topic: Follow-up post on a Madberries Win  (Read 354 times)
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veenaz
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« on: March 11, 2009, 12:52:25 PM »

Two months ago I won a J. Crew jacket from Madberries which was listed at $298.00, but when I checked J. Crew's website, the jacket had been marked down to $198.00. I received the jacket about 2 weeks after they notified me of the win. It was a very pretty jacket but they only had one size, which was not my size.

Today, after much procrastinating, I finally took the jacket into J. Crew to see if they would allow me to exchange it for something else in their store. The sales clerk told me I could, but that I would have to accept whatever the marked down price was because I didn't have a receipt. Then the manager walked up and I explained to her that I had won it, that's why I didn't have a receipt. Without any fuss, she gave me a gift card for the full amount of $298.00! What a nice lady.

So if you see something listed on Madberries for J. Crew, just know that even if it's not something you want, if you were to win, you should be able to exchange it in their store.

Happy sweeping everyone! sunny
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ll1
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« Reply #1 on: March 11, 2009, 12:55:24 PM »

very nice that doesn't  happen often  cheers
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dansbrat
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« Reply #2 on: March 11, 2009, 01:00:36 PM »

Wow! That was really considerate of them...congratz on an awesome prize!
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tigerkitty
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« Reply #3 on: March 11, 2009, 01:08:30 PM »

Wonderful!! Congrats!   sunny cheers sunny
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txtransplant
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« Reply #4 on: March 11, 2009, 01:12:00 PM »

 sunny  CONGRATULATIONS on your great win and your negotiating skills!
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angie1485
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« Reply #5 on: March 11, 2009, 01:14:04 PM »

Congratulations That Were Truly A Big Great Blessing From God Wish You Much More Wins To Come sunny
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rhondafaye
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« Reply #6 on: March 11, 2009, 01:28:15 PM »

Love hearing those customer service stories!  Congrat to you & J Crew!
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nkuehl
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« Reply #7 on: March 11, 2009, 01:29:04 PM »

Congratulations!  That's really nice of them. 
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stafford2
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« Reply #8 on: March 11, 2009, 01:46:13 PM »

Excellent! Glad it work out for you!
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tharedhead
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« Reply #9 on: March 11, 2009, 02:28:08 PM »

That is a really positive outcome! Congratulations!
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pmeek
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« Reply #10 on: March 11, 2009, 03:29:55 PM »

 sunny Great customer service! Congratulations!
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miki
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« Reply #11 on: March 11, 2009, 06:23:43 PM »

Congratulations! That was very nice of them.
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ynkeslb
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« Reply #12 on: March 11, 2009, 06:46:53 PM »

Congrats on win, and kudos for JC Crew.
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hollyjollyberry
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« Reply #13 on: March 12, 2009, 01:30:01 AM »

That is so nice, lucky for you that you got a friendly sales clerk... they can be a bit prickly sometimes.

CONGRATS!!!
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kozmoko
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« Reply #14 on: March 12, 2009, 02:10:20 AM »

That was a great idea.
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sarcdyer
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« Reply #15 on: March 12, 2009, 02:12:16 AM »

Wow!!!  That is awesome!!!  I have always loved JCrew....I am so happy to know that they did the right thing!  Enjoy your shopping!!!
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zwriter
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« Reply #16 on: March 12, 2009, 02:51:01 AM »

Great Follow up - thanks for the info!
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