All month we've had outages or it was so sloooooooooooooow I thought we were back on dial-up - eeeek!!! 

We got a letter stating that there were be "possible" outages from the 10th to the 14th, OR from the 17th to the 21st.

Last night, after already missing 2 days on entering, it started up again!!! I called them (again  ) and she implied it was our router causing all the problems - which made NO sense 

It came back up, died again, so i called and told them flat out I wanted to just complain - no "helping" this time!!!

Well, when I told him it had been going on all month, he told me not 20 minutes before I called, another guy from LV called to say he'd had this problem since JUNE - yes, I said JUNE!!! 

Now I'm thinking we are doomed, but, I finally had someone who actually listened to me - what a shock!!! 

It seemed to me if they had planned outages, and such slow service (especially when we are used to their fastest speed) that they must be installing new nodes - and yep, he was able to confirm, YAY!!!

So... if anyone has been wondering why I haven't been around like usual, it's all coxs' fault!!!   

Geez - I added 1 sweeps - yes, ONE - and I lost connection again!!!  

So... I caught up on shows I DVR'ed, slept, and woke up and Bobby (my son) told me it had been in and out since 2 pm so I called and they are FINALLY sending a tech out - on Saturday 

This is soooooooooo frustrating!!! I think i entered my sweeps once this week, and now I'm praying it doesn't go out while I've been hunting and pecking to type this!!! 

I'm having a bad month, health-wise, so I'm more resigned to things going badly right now 

Right after I posted earlier, it went out again - it's finally back up and I have to get ready for a Dr's appt soon, so no idea if I'll even get a chance to enter today.

Oh well... NEXT!!! 

btw - good thing I got in the habit of C&P'ing what I write - it went out again when I went to post this!!! 

Arrrrrrrrrrrgh - I give - 3d times a charm maybe???

TY 3mnkids1 

I talked to customer service finally - my schedule had me asleep when they were open - and she's comping for the bad service, and cut me a deal on a new Modem. Turns out my open appt for today was NOT scheduled, so I have one for Sunday.

The Modem should be here today, and if it IS the problem, it will be resolved, YAY!!!

I shut everything down for about 5 hours yesterday, and when I brought it all back online, we haven't had a problem?  So maybe it was our modem the whole time, and after 5 years of almost always being on, it needed a rest??? 

I'm just sooooooooo glad I can do something without being afraid it will cut out on me!!! 

Thats great. I hope ya dont have any more problems. Atleast you will have a spare modem.