Here is the suggested solution I received from them (I tried it, but it did not work for me -- I am going to see if I can update my ticket submission status and see if they might come up with another answer.)
A solution for your issue has been suggested.
Solution:
Thank you for contacting Nascar.com Trackpass Support,
I understand how this could be frustrating or confusing and I will be happy to assist you today. It seems that you need to Delete the Cookies and Temporary Internet files. Here are the directions on how to do so in the most popular browsers for computers:
Internet Explorer 6:
Click Tools, then Internet Operations
Click Delete Cookies, then Click OK
Click Delete Files
Check the box labeled Delete all offline content, and then click OK
Click Ok to return to the browser
Then close all Internet browsers and then relaunch
Internet Explorer 7:
Click Tools, then Internet Options
Under Browsing History, click Delete
Next to Temporary Internet Files, click Delete Files and then Yes to the pop-up box that comes up.
Next to Cookies, click Delete Cookies then Yes to the pop-up box that comes up
Click Close, and then Ok
Then close all Internet browsers and then relaunch
Mozilla Firefox:
Click Tools, then Clear Private Data,
Put a check in the boxes labeled Cookies and Cache (uncheck all other boxes),
Click Clear Private Data Now,
Then close all Internet browsers and then relaunch
On a Mac:
Choose Preferences from Safari menu,
Select Security icon,
Press Show Cookies button,
Select the Cookies to be deleted from the list,
Press Delete button,
Then close all Internet browsers and then relaunch
Thank you,
Nascar.com Trackpass Support Staff
Visit
http://www.support.nascar.com for 24/7 support via our knowledgebase!
