I've won Camel instants numerous times and have never had a problem......until the last time, when I hit for the $25. I tried to register it and I kept getting some kind of error message. After trying several times, I got the message that the code had been "suspended". Thinking I should just wait a while, I waited about a half hour and tried it again and then I get that the code was "EXPIRED"!
Sent an email as directed when it was suspended - and basically got nothing except an acknowledgement email back. Then I called 800-334-8157 and a real person actually answered. She was very helpful and full of information on the proper way to enter your info when registering the code. Anyway, she said she was sending my info to the "head office" and I should hear something soon.
Haven't heard back yet, but I have checked, and the code is no longer "expired" but it is still "suspended".
One thing she said, was to try to register the code from a different computer. Don't remember why that should work, but she said sometimes the suspension/expiration message will go away, allowing you to register the code. She also said to enter the info in all caps.
I haven't yet been able to check on this from another computer, but I'm going to try soon, and if that doesn't work, I'm calling back! She said they are having "LOTS" of problems with this. Must have used the same people that did the Obamacare website LOL.
Keep after them - you won - you should get your prize!
