Did Not Receive Prize

missunder

missunder

Active member
My neighbor got this email and never received her prize, eprize dose not return her emails. What should she do?

Dear Carolyn,

Congratulations! You have been selected to receive a prize by
registering in the Summer of Savings Sweepstakes, administered by ePrize.

You have won a $50 in cash that can be used towards the purchase of
Living XL products! Please see the Official Rules for further prize
details and eligibility requirements. Your win has been recorded and is
subject to verification. Once we have verified your eligibility, you
will receive your prize 8-10 weeks after the conclusion of the
promotion. It will be sent to the address you provided. The promotion
ends on October 17, 2008.

No further action is required on your part. Should we need additional
information from you, we will contact you at this email address.

Please refer to the Official Rules for any questions you may have.
Should you have any additional questions, please feel free to contact
Prize Fulfillment Services by replying to this email. Please be sure to
keep the original subject line.

Congratulations again and thank you for your continued patronage of
FabulousSavings.com.




Prize Fulfillment Services
[email protected]
 
Keep contacting ePrize. I have found that they will eventually answer if you are persistent. I would also cc the sponsor, Fabulous Savings.
 
Maybe there would be a better response if the inquiry was coming from the person who actually won the prize. They may think you are trying to scam them. Just a thought ... :sunny:
 
Well I used her email account that she gave me, guess I could have her contact them from her computer
 
missunder said:
10/17
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I've gotten prizes from ePrize six or so months after winning. Tell your friend to "reply" to the email notification she got and to keep doing so until she gets a response. They usually respond to my inquiries when I reply to the email notification.
 
missunder said:
I had contacted Living XL for her and they are researching it
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Try contacting ePrize. More times than not, there are only a few people in the company (sponsor) that are handling their end of the sweepstakes. Without a direct contact for one of those people, you will usually get someone who doesn't know jack squat about anything; and it may just make matters more frustrating.
 
Yep, I tried both ways. They have always responded to emails, this is a first time I have experienced this
 
missunder said:
Yep, I tried both ways. They have always responded to emails, this is a first time I have experienced this
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Sometimes, they don't respond because it's taking them a long time to receive the prize for distribution and are getting inundated with inquiries. That happened with last year's Universal Simpson's sweepstakes. Months and months went by, and then they finally sent out email responses to people; and then everyone started receiving their Universal Studios tickets within one or two weeks.
 
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