Problem with website

[catjo]

For the last few days, the website freezes up and I can't bring it back up. This problem might last a few minutes to an hour or more. Anyone else having this problem? Does anyone know of a solution?

 

[arrtup3]

For the last few days, the website freezes up and I can't bring it back up. This problem might last a few minutes to an hour or more. Anyone else having this problem? Does anyone know of a solution?

This could be related to the recent firewall upgrade, just a few days ago. Ken has been keeping us updated in Announcements. Here are some posts, with instructions, from the "Firewall Upgrade" thread in Announcements. It sounds like your problem may have been caused by using SweepsPop, as mentioned in the last quote.

We upgraded our firewall yesterday for added security. If you are experiencing any problems with logins please logout, clear your cookies
and log back in.

If that still does not work please submit a helpdesk ticket.

http://www.sweepsadvantage.com/hesk22/

Thank you!

Sorry for any trouble some others may be experiencing. The firewall has to be tuned to work with our website. We have been doing this continually while reports come in.

If you use the SweepsPop feature on the SA site only you may experience a temporary block by our firewall. Because SweepsPop launches so many windows it is triggering the firewall to close the connection for 30 minutes. Until we configure the firewall to allow this please do not use the SweepsPop feature on SA.

 

[sweepsadv]

This last remaining problem should now be fixed. Let us know if it isn't.

 

[rimanda]

I also have problems with not being able to get back on SA for the last couple of days too 20 min to get back on again

 

[sweepsadv]

If you are using SweepsPop this may occur. We are waiting for our firewall provider to fix this. If you can't wait the only workaround at the moment is to upgrade
to Sweepstakes Plus as the problem with SweepsPOP does not happen there.

I also have problems with not being able to get back on SA for the last couple of days too 20 min to get back on again