Roboform sometimes doesn't save daily sweeps logins

J

jentard

New member
Hi all,

I've noticed that sometimes my RoboForm won't save the daily sweepstakes logins that I have created. Has anyone else experienced this? In the past, I have been able to "sync now" and they would appear, however, it is not working that easily this time. It has been 48 hours since I went on a binge and saved a lot of daily logins and nothing has shown up.

Can anyone give advice? I am using version 7.9.16

Thank you!
 
Click on the green Roboform icon at the top left of your computer screen. Scroll down and click on help. Then scroll down and click on contact support.

:)
 
thanks. I put in a ticket so maybe they will help. I was thinking that this was perhaps a common problem with a simple answer, but I may have assumed wrongly. :/
 
jentard said:
thanks. I put in a ticket so maybe they will help. I was thinking that this was perhaps a common problem with a simple answer, but I may have assumed wrongly. :/
Click to expand...

You're welcome.

I use the free version of Roboform and only have a limited number of sites like SA saved. I use Firefox which has a password manager. You can find it under options and then security. Firefox fills in the login and password and Robo fills in the sweep entry.

:)
 
Hiya jentard

RoboForm discussions are in the Tech/Computer Help forum - here's 2 stickied threads that may help;

Roboform links & Q&A
http://www.sweepsadvantage.com/forum/tech-computer-help/61-roboform-links-q.html

Roboform thread
http://www.sweepsadvantage.com/forum/tech-computer-help/3952-roboform-thread.html
 
Yes ma'am. I have been using roboform for a few years now and I've had this happen twice. For some reason, I'll be saving them like normal, but they won't be adding to any folder whatsoever. I'm not misplacing them- they simply aren't saving anywhere :(
 
jentard said:
Yes ma'am. I have been using roboform for a few years now and I've had this happen twice. For some reason, I'll be saving them like normal, but they won't be adding to any folder whatsoever. I'm not misplacing them- they simply aren't saving anywhere :(
Click to expand...

Ah. When software gets really buggy on me I uninstall then reinstall, but unless you saved everything 1st...


I was just reading this from the RoboForm FAQ the other day;

http://www.roboform.com/faq#faq_idslost


Q: My Passcards, Identities and Safenotes disappeared. How do I get them back?
A: Most likely, they are not lost. You just need to find them on your hard drive and tell RoboForm where they are.
1. Find your Passcard files on your hard drives:
- Click Start button and select Search -> For Files and Folders.
- Put *.RFP into "All or part of the file name" (use *.RFT for Identities and *.RFN for Safenotes).
- Put "Local Hard Drives" into "Look In".
- Click Search button and note the folder in which your Passcards and Identities appear.
- Note that hidden files will not be found by Windows Explorer by default. To make it really search all folders, open Windows Explorer and select "Tools -> Folder Options -> View -> Show hidden files and folders" option.

2. Tell RoboForm where the files you found are:
- Click RoboForm button on RF toolbar (or taskbar) and select Options,
- Go to "User Data" menu section,
- Click Set Folder,
- Select the folder that you found in step 1.
 
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