Here is the line from the thread. Several people said it worked for them. Go to camelsnus.com instead of camel.com. After signing in, your swag should be listed and I had no trouble redeeming my reward from there just now! Good luck!
Make sure your typing in EXACTLTY how your info appears on their site. Every cap letter, small case, abbreviation, etc. Go back to see how you registered and put it in exactly the same. I found out my name was in caps.
I won a $25 ecard yesterday and had a problem getting it to generate a virtual code. It told me to send an email to a different place.
No wonder I didn't get a response!