I can tell you to be CAREFUL OF THE LED SCREENS that all laptops seem to be using. I am 57 yrs. old & no one but myself has touched that laptop. I do not travel w/this laptop & I barely use it. Why? Because I do not like the KEYBOARD. All manufacturers have gone to the VERY FLAT KEYS on the keyboard & I find it hard to use. I have an old HP that is almost 3 yrs. old with the more raised keyboards that I have travelled with & used at home. NO PROBLEMS W/THE SCREEN on this old HP. No problems in ANYWAY with this old HP.
I bought an new HP laptop in June with a bigger hard drive/storage because the main thing I do is family pics. So the NEW HP laptop has basically only been used to download & store pictures, it has set on a desk 95% of the time, unused. About 3 wks. ago, I opened it up to show my D-I-L some pics & noticed a thumb size black spot about 2" away from the upper left corner of the screen.
That thumb size black spot started having lines run to the left & run down the screen. I contacted HP, after all this is a $900 laptop (I got on sale at Best Buys for $600 & no, I did not buy the warranty, duh), less than 6 mos. old (this happened Dec. 2011 & I've been battling w/a foreign speaking HP customer service since). One foreign speaking HP C.S. (customer service) said that just by shutting the laptop screen a LITTLE TOO HARD, COULD CAUSE DAMAGE. Which infuriated me because WHY WOULD YOU USE technology like LED IF IT'S THAT EASILY DAMAGED on a laptop? That's crazy. That was my FIRST CLUE I was in trouble.
I ended up w/a C.S. (foreign speaking) "Monica G" who I have spoke to since. Since this computer HAS NOT BEEN ABUSED in any way & BARELY USED & less than 6 mos. old when the problem developed, I felt like HP should stand behind their product. We talked & emailed for 2 wks. At one point they tried to offer me a laptop that was 1/3rd the value & storage of my HP & I said absolutley not! Why should I return a $900 laptop for them to resell at more money than the approx. $325 laptop w/less features, less storage, not as fast? NO WAY. I sent pics to them & we continued to argue. HP wanted me to pay $329 for a new screen. This to me was RIDICULOUS as I paid $599 for the laptop.
END RESULT, the C.S. person WHO I HAVE NOT HEARD FROM SINCE I shipped the HP laptop back LAST WEEK, said they would charge HALF of the $329 fee to replace the screen. So what the heck was I supposed to do? Be stuck w/a laptop that the area was spreading & eventually would have been useless? So I sent it in. HAVE NOT HEARD ONE WORD from HP or "Monica G". So I have NO IDEA how this will end up.
SO NEW LAPTOP BUYERS, be CAREFUL of those LED screens, the technology gives you a beautiful screen - BUT IT IS DELICATE & if you can damage it by shutting it a "little hard" (the C.S.'s words to me), then be sure you buy the warranty - JUST IN CASE. And THAT will cost you $200-300 & you may never have to use it & it's only for 2-3 yrs. WHO WOULD HAVE THOUGHT a laptop would need a MAJOR REPAIR after owning it for 6 mos. & it sitting on a desk, basically unused.