wstuck7020
New member
I entered a drawing for a WaterCheck 30 Liter Water dispenser & stand thru Fishbowl. The promotion clearly stated a $300 value.
I was excited to receive the item... that is until I started to open the package. The packing peanuts smelled like they'd been at a campfire. Both the stand and the dispenser were damaged. The stand would need TLC to bend it back into shape so the canister won't slide off. The cardboard packaging on the canister had been torn from top to bottom and TAPED back together! On the inside of the packaging was hand-written the words 'customer service' and a phone number! The canister itself was dinged in a couple of places - it might hold water.... My guess the canister is worth about $20, if it holds water, otherwise it's scrap metal.
I contacted the dispenser company and twice spoke with the same person. I was told "Every once in a while we get a return - and we deem the item functional and put it out on a free giveaway site." They stand by the product as useful and did not offer to replace the "win."
Needless to say I was flabbergasted! I've been sweeping on & off for years & this is my most unusual experience. I'm hopeful that at least thru my contact with the company they will re-think listing returned / damaged items at full retail value so future "winners" won't be surprised.
I tried to contact fishbowl without success.
I was excited to receive the item... that is until I started to open the package. The packing peanuts smelled like they'd been at a campfire. Both the stand and the dispenser were damaged. The stand would need TLC to bend it back into shape so the canister won't slide off. The cardboard packaging on the canister had been torn from top to bottom and TAPED back together! On the inside of the packaging was hand-written the words 'customer service' and a phone number! The canister itself was dinged in a couple of places - it might hold water.... My guess the canister is worth about $20, if it holds water, otherwise it's scrap metal.
I contacted the dispenser company and twice spoke with the same person. I was told "Every once in a while we get a return - and we deem the item functional and put it out on a free giveaway site." They stand by the product as useful and did not offer to replace the "win."
Needless to say I was flabbergasted! I've been sweeping on & off for years & this is my most unusual experience. I'm hopeful that at least thru my contact with the company they will re-think listing returned / damaged items at full retail value so future "winners" won't be surprised.
I tried to contact fishbowl without success.